HIRE FAQS

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HIRE POLICY AND PROCEDURES FAQS

 

DO YOU DELIVER?

UNFORTUNATELY, WE DON'T - ALL OUR ITEMS ARE DRY HIRE ONLY SO COLLECTION AND DROP OFF WILL BE FROM OUR OFFICE IN BILLERICAY HIGH STREET. 

 

DO YOU HAVE ANY PARKING ON SITE?

NO, WE DON'T HAVE ALLOCATED PARKING. WE ARE BASED ON A HIGH STREET WHICH HAS FREE PARKING UP TO ONE HOUR. THERE ARE ALSO CAR PARKS ALONG THE HIGH STREET IF REQUIRED.

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WHAT ARE YOUR OPENING HOURS?

WE ARE OPEN MONDAY - FRIDAY 9AM-5.30PM EXCLUDING BANK HOLIDAYS.

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HOW MUCH IS THE DAMAGE DEPOSIT?

DEPOSIT IS PAYABLE ON HIRE ITEMS*

HIRE VALUE UP TO £150 = £50 DEPOSIT

HIRE VALUE UP TO £200 = £75 DEPOSIT

HIRE VALUE UP TO £300 = £100 DEPOSIT

HIRE VALUE UP TO £400 = £125 DEPOSIT

MORE THAN £400 WAS DISCUSSED ON HIRE.

*THE DEPOSIT FOR THE AFTERNOON TEA IS THE SAME AMOUNT AS THE HIRE CHARGE

THE DEPOSIT SHOULD BE IN CASH WHICH WILL BE RETURNED WHEN ITEMS ARE DELIVERED BACK TO ESSEX PARTY HIRE OFFICE UNDAMAGED. ANY DAMAGES WILL BE TAKEN OUT OF THE DEPOSIT.  THE DAMAGE COST IS DOUBLE THE PRICE OF THE RENTAL I.E PLASTIC GLASS 50P THEN THE DAMAGE COST IS £1.

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DO YOU SUPPLY PEOPLE TO WEAR THE COSTUMES?

WE DON'T - YOU'LL NEED A FRIEND OR FAMILY MEMBER TO HELP!

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WHAT HAPPENS IF I DAMAGE/BREAK A HIRED ITEM?

PLEASE EMAIL HELP@ESSEXPARTYHIRE.CO.UK OR MESSAGE US VIA OUR FACEBOOK PAGE WITH A PHOTO OF THE DAMAGE. UPON RETURN OF THE ITEM WE WILL DEDUCT YOUR DEPOSIT FROM YOUR BOOKING. 

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WHAT HAPPENS IF I HAVE TO CANCEL MY BOOKING?

WE UNDERSTAND CIRCUMSTANCES CAN CHANGE SO WE TRY TO BE AS FAIR AS POSSIBLE. AS PER OUR T&C'S CANCELLATION WITHIN 7 DAYS OF THE DATE OF HIRE MAY INCUR A CANCELLATION FEE. PLEASE GIVE US AS MUCH NOTICE AS POSSIBLE SO WE CAN POTENTIALLY RE-HIRE OUT TO ANOTHER CUSTOMER.

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WHAT PAYMENTS DO YOU ACCEPT?

CASH, PAYPAL AND BANK TRANSFER.

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WHAT HAPPENS IF I CAN'T RETURN ON THE AGREED DATE?

LATE RETURNS WILL IMPACT THE FOLLOWING HIRE AND POTENTIALLY MAKE IT INVALID. LATE RETURNS WILL BE DEDUCTED FROM YOUR DEPOSIT AT £25 PER DAY.

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CAN I EXTEND MY HIRE FOR MY ITEMS?

THIS IS DEPENDENT ON FUTURE BOOKINGS, YOU WILL NEED TO GET IN CONTACT WITH US AND THEN WE CAN AGREE IF THE HIRE CAN BE EXTENDED AND AGREE PRICE. 

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HIRE PROCEDURES:

1. COMPLETE THE ENQUIRY FORM ON THE WEBSITE, BY EMAIL OR CALL US DIRECTLY  TO CONFIRM THE HIRE

2. PAY THE HIRE FEE AND E-SIGN BOOKING FORM AND TERMS AND CONDITIONS AND ARRANGE PICK UP DAY. 

3. ON COLLECTION DAY CALL ESSEX PARTY HIRE ON 01277 600340 WHEN YOU ARE 10 MINUTES AWAY SO WE CAN PREPARE FOR YOUR COLLECTION.

4. UPON ARRIVAL, BUZZ AT THE FRONT DOOR FOR ESSEX PARTY HIRE. 

5. YOUR HIRED ITEMS WILL BE READY FOR YOU TO COLLECT, WE WILL ASK YOU TO COMPLETE ANY OUTSTANDING PAPERWORK AND PAY DEPOSIT.

 

RETURNS PROCEDURES:

1. PLEASE WIPE ALL ITEMS CLEAN (WITH THE EXCEPTION OF THE CHARACTER MASCOTS ) AND PLACE THEM BACK IN THE BAG OR BOX PROVIDED. 

2. ON YOUR RETURN DATE CALL ESSEX PARTY HIRE ON 01277 600340 WHEN YOU ARE 10 MINUTES AWAY SO WE CAN PREPARE FOR YOUR RETURN.

3. UPON ARRIVAL, BUZZ AT THE FRONT DOOR FOR ESSEX PARTY HIRE. 

4. BRING YOUR HIRED ITEMS IN, WE WILL CHECK THE ITEMS FOR DAMAGE AND RETURN YOUR DEPOSIT (OR DISCUSS DAMAGES/LATE FEES WITH YOU).

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ESSEX PARTY HIRE SANITISING PROCEDURES:

MASCOTS & COSTUMES - UPON RETURN

HEADS - STEAM CLEANED AND TREATED WITH DISINFECTANT SPRAY

COSTUMES AND OTHER ITEMS - WASHED AND TREATED WITH DISINFECTANT SPRAY 

OTHER PRODUCTS - UPON RETURN ALL PARTS ARE CLEANED AND WIPED WITH DISINFECTANT SPRAY 

 

PLEASE NOTE:

PLEASE MAKE SURE YOU RETURN THE ITEMS ON THE AGREED DAY. LATE RETURNS WILL IMPACT THE FOLLOWING HIRE AND POTENTIALLY MAKE IT INVALID. LATE RETURNS ARE CHARGED AT £25 PER DAY WHICH WILL BE DEDUCTED FROM THE DEPOSIT.

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IF YOU HAVE ANY FURTHER QUESTIONS THEN PLEASE CALL US ON

01277 600340 MONDAY-FRIDAY 9AM-5.30PM.

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